Frequently Asked Questions
Everything you need to know about your Martinez Tool Co. order.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping varies by destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, in original packaging, and with all tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
Yes, we pride ourselves on using ethically sourced fabrics and sustainable manufacturing processes to ensure high-quality, eco-conscious fashion.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.